Shell GO+ and Shell SmartPay
Shell GO+ General
- My Shell GO+ transactions are not updated properly. For example, I have bought 20 L of fuel and it shows only 15 points for this transaction on the app. What can I do?
- Can I use more than one reward on a single transaction in Shell GO+?
- How does Shell GO+ work?
- What are the benefits of Shell GO+ ?
- How can I register for Shell GO+ ?
- Can I get a Shell GO+ physical card ?
Shell SmartPay
- What do I do if I have a Payment Error?
- What do I do if I have a Technical Issue?
- What is Shell SmartPay ?
- What should I do if I key in the wrong pump number?
- How do I know if a station has SmartPay ?
- What do I do if I forget my security PIN?
Shell GO+ abroad
- Can I pay using my Shell fuel card using the Shell App in any country?
- Can I get Shell GO+ points in any country when paying with my Shell fuel card on the Shell App?
- Is there any difference for me when fuelling up in another country using my Shell fuel card with Smartpay.
- Do I get a transactional fee or charge for using the Shell App in another country?
- What/How do I check the exchange rate?
- What payment methods are available for me to pay with?
My Shell GO+ account
- How do I change my password?
- How do I delete my account?
- How do I edit my profile?
- How can I update my communications preferences?
- I have forgotten my password. What should I do ?